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Privacy Policy | HomeSupplyUSA

 

Effective Date: January 1, 2026

At HomeSupplyUSA, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website, make a purchase, contact us, submit an application, or otherwise interact with our business.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with HomeSupplyUSA, we may collect information such as:

Personal Information

This may include:

  • Full name 
  • Email address 
  • Mailing address 
  • Billing and shipping address 
  • Telephone number 
  • Account information 
  • Order and purchase information 
  • Information you provide when contacting customer service 
  • Information submitted through forms on our website 
  • Information submitted through our Community Assistance Program 
  • Any other information you voluntarily provide to us 

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment processors.

HomeSupplyUSA generally does not directly store complete payment card information on our own servers.

Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

  • IP address 
  • Browser type 
  • Device type 
  • Operating system 
  • Pages visited 
  • Referring website 
  • Date and time of website visits 
  • General website usage information 

This information may be collected through cookies, analytics technologies, and similar tools.

2. How We Use Your Information

HomeSupplyUSA may use information we collect to:

  • Process and fulfill orders 
  • Process payments 
  • Ship products 
  • Provide customer service 
  • Respond to inquiries 
  • Communicate with you about your orders 
  • Provide information about products, services, promotions, and offers 
  • Improve our website and customer experience 
  • Maintain and improve our products and services 
  • Prevent fraud, abuse, and unauthorized activity 
  • Maintain website security 
  • Process applications submitted through our Community Assistance Program 
  • Evaluate requests for community assistance 
  • Comply with applicable laws and legal requirements 

We may also use information for internal business purposes, including analytics, reporting, operational management, and improving our services.

3. Cookies and Tracking Technologies

HomeSupplyUSA may use cookies and similar technologies to improve your experience on our website.

Cookies may help us:

  • Remember preferences 
  • Keep items in your shopping cart 
  • Understand website usage 
  • Improve website functionality 
  • Analyze website traffic 
  • Provide relevant advertising and marketing 
  • Measure the effectiveness of advertising campaigns 

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of our website.

4. Third-Party Services

We may use third-party companies to help us operate our website and business.

These services may include:

  • Payment processors 
  • Shipping and fulfillment providers 
  • Website hosting providers 
  • E-commerce platforms 
  • Customer service providers 
  • Analytics providers 
  • Advertising and marketing platforms 
  • Email communication providers 
  • Fraud prevention and security providers 

These third parties may receive information necessary to perform services on our behalf.

We do not authorize third-party service providers to use your personal information for purposes unrelated to the services they provide to us, except as permitted by applicable law.

5. How We Share Information

HomeSupplyUSA does not sell your personal information for money.

We may share information when necessary with:

  • Service providers 
  • Payment processors 
  • Shipping carriers 
  • Technology providers 
  • Marketing and advertising partners 
  • Professional advisors 
  • Government authorities when legally required 

We may also disclose information when necessary to:

  • Comply with applicable laws 
  • Respond to legal requests 
  • Protect our rights or property 
  • Protect customers or others 
  • Investigate fraud or unauthorized activity 
  • Enforce our policies and agreements 

6. Marketing Communications

If you provide your email address or telephone number, we may use it to communicate with you regarding:

  • Orders 
  • Customer service 
  • Products 
  • Promotions 
  • Special offers 
  • Store events 
  • Other business communications 

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email.

Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, account information, or other necessary service-related communications.

7. Community Assistance Program

HomeSupplyUSA may offer a Community Assistance Program through which individuals may submit applications requesting available home, household, kitchen, or home improvement products.

Information submitted through this program may include contact information, household information, requested products, and information regarding the applicant's circumstances.

This information will be used to:

  • Review applications 
  • Determine eligibility 
  • Contact applicants 
  • Evaluate available assistance 
  • Administer the program 

Submitting an application does not guarantee assistance.

Information submitted through the Community Assistance Program will be handled in accordance with this Privacy Policy.

Please do not submit Social Security numbers, bank account information, passwords, credit card numbers, or other highly sensitive information through the application form unless specifically requested through an appropriate secure process.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services 
  • Complete transactions 
  • Maintain business and financial records 
  • Resolve disputes 
  • Prevent fraud 
  • Comply with legal obligations 
  • Enforce our agreements 
  • Fulfill legitimate business purposes 

The specific retention period may vary depending on the type of information and the reason it was collected.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization where required by law.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you 
  • Request correction of inaccurate information 
  • Request deletion of certain personal information 
  • Request information about how your personal information is used 
  • Opt out of certain marketing communications 
  • Exercise other privacy rights available under applicable law 

To submit a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

12. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on applicable law, California residents may have rights concerning access, correction, deletion, and certain disclosures or uses of personal information.

HomeSupplyUSA does not sell personal information for monetary consideration.

If you would like to exercise an applicable California privacy right, please contact us at:

customercare@homesupplyusa.com

We will review and respond to valid requests in accordance with applicable law.

13. Links to Other Websites

Our website may contain links to websites operated by third parties.

HomeSupplyUSA is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make changes, we will update the Effective Date at the top of this page.

Your continued use of our website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy to the extent permitted by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

HomeSupplyUSA

Customer Care:
customercare@homesupplyusa.com

Program & General Inquiries:
roberto@homesupplyusa.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

Copyright © 2026 homesupplyusa.com - All Rights Reserved.

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